I worked in a call centre about 10 years ago. one time some old, presumably white, old woman called in and when spelling her name included "N for N****r"
We had those old alphabet books in school where N was "neger"
I believe the print date was around the 1950s. They were placed on bookshelves in classroms full of old books that i guess they never bothered to throw out.
The way that my impulsive brain SCREAMS at me to say swear words when I'm doing it... I'd never say like the N word but I just want to say B for Bitch sometimes, y'know? A as in asshole.
I'm all about that NATO phonetic alphabet - which for some reason rubs certain people answering phones the wrong way.
Can't say I don't have a couple substitutions, though (Zebra instead of Zulu, Sam instead of Sierra, Frank instead of Foxtrot), but it's not like I'm working the radio of an aircraft or something.
The NATO phonetic alphabet does make some intersting choices. Sierra being particularly bad because over a poor quality radio it can sound a lot like "zero." the WWII American phonetic alphabet used "sugar." Able Baker indeed.
Understood, but these were selected based on what seems to work for your average customer service person/office worker. The amount of times I've said 'Sierra' and got back C is too many.
Might re-think Frank over Foxtrot, though. That's more habit than anything else.
Agreed in other contexts these are not the best choices, and there's a reason they are not that in the NATO phonetic alphabet.
TBH "Sierra" is a pretty obscure word. I didn't know about it until the Mac OS release with that name. And given how often "c" makes an "s" sound, that sounds like a reasonable mistake to make if you've never heard the word before.
The police rang my house once, and he told me where I could reach them, and spelled out his name. I started writing his name out, but by the fourth name, I was thinking wtf is going on. This guy was spelling out his name by using names for each letter. A for Alex, B for Bob.
Standard for police is to use the NATO phonetic alphabet simply because it's what everybody uses and it avoids confusion rather than it necessarily been the best system.
For example prior to the NATO phonetic alphabet the UK military used to have their own, so perhaps that's where they got it from?
I think it was
Apple.
Bob
Candle. Can't remember what D was.
Elizabeth
I had too many customers get confused when I asked, "and that is pudenda spelled P as in Papa, U as in Uniform..." customer interrupts, "why are you talking like a radio?"
Had a regular that would spell it in NATO, and said he served in artillery. Heard just fine on his good ear, tinittus was just a low hum.
What's interesting is hearing sugar for S. I looked it up and it looks like there was a different phonetic alphabet that used sugar for S. But yeah, whatever works works.
Years ago I was on the phone with an airline agent and I had to read out my verification number. When I came to the letter V my brain short circuited and the only word I could think of was "vagina". I sat there in a panic for probably about 10 seconds going "uhhh... uhhh..." before I finally remembered the word "valentine".
I learnt it to work in a call centre ten years ago and can still remember them all with a bit of effort, but I still don't know the Dutch one, which is more likely to come in handy now and is all people's names.
It's useful when you're talking to somebody on a bad line who doesn't really understand English all that well. Such as when you're trying to cancel your ISP, because they are always in India.
I used to have to be on the phones A LOT, and when I was requested to do this I would use the "Pasta Phoenetic" alphabet. You wouldn't believe how many different types of pasta there is!
Always been a petty pet peeve of mine. When I was training customer service reps I'd hand out a sheet and suggest they nail it up in their cube.
So much easier when everyone's on the same page. The military uses the phonetic alphabet because it's crystal clear, even over sketchy coms.
Why would you make up some bullshit of your own, having to constantly stop and think about it, when the pros already have a working system?! FFS, you don't even have to make the effort to memorize it, just use it a few times, done, it's in your head forever. Now I'm getting mad. (Told you I was petty about this.)
Anyone know why they use "niner"? Doesn't seem to mix up with other numbers.
What an odd take. Why should people memorize something they pretty much never need? Just because using a different word might inconvenience someone a tiny bit at some point in time?
The brilliance is that it works in other languages too. Don't know about French/Italian but for a Norwegian it's usable. Only Charlie, Mike, and Yankee i think would not be understood if said as spelled in Norwegian.
The number of times I've started rattling off a string phonetically and just received confused silence in return.
With how good phone connections have generally gotten I usually just spell it out normally then specify phonetically on the sound-a-like letters in the middle where enunciation and/or attention span may affect reception "Context that's C-O-N as in Nancy-T-E-X-T"
Also providing the word before spelling it helps immensely because the recipient will already have an idea of what to expect and can verify afterwords that they transcribed correctly
Alpha
Bravo
Charlie
Delta
Echo
Foxtrot
Golf
Hotel
Indigo
Juno
Kilo
Lima
Mike
November
Oscar
P????
Q????
Romeo
S????
Tango
U????
Vector
W????
X-ray
Y????
Z????
Hawaiian comedian Frank De Lima told a joke about a Filipino announcer saying somebody needed to move their car, license plate B for Bictory, L for Elephant, Q for Cucumberrrrrrr...
My eternal gratitude to anyone who can find the old Jonathan Katz stand up bit where he was spelling things out ridiculously to a 411 representative. I must have taped over my old VHS with it.
When I used it everyday I knew it by heart. Now its faded from the forefront of my mind and sometimes it just isn't worth the effort to recall it. If it mattered I would care.