Private equity spent most of the 90's destroying Montgomery Ward and Eddie Lampert held Sears/KMart under the water until the bubbles stopped so he could cry to anyone that would listen that the retail business was failing while he made a fortune selling off the company's real estate.
Yup, they deliberately ran it into the ground. They took out loans against Kmart to buy Sears and sold Sears and Kmart properties off to give themselves money via stock buybacks.
And what's worse, because it worked, you can see similar actions happening to other major retail outlets. Target, in particular, seems to be following directly in the footsteps of Kmart.
There was a Wisconsin retail chain, Shopko, that fell to this, too. They bought the company, then took out loans against all the properties. Those loans were paid out as bonuses to the board, but the company had to pay the bill.
Then they minimally staffed the stores. One person handling registers, one or two behind the customer service counter, and one or two people on the floor to handle stocking and helping customers. If you needed help, you could easily be waiting around 15 minutes for anyone to come. This for a store that, while not as big as a Super Walmart, is around the size of a regular Walmart.
During the inevitable bankruptcy, it was revealed that the money taken at the register for state sales taxes was pocketed by the company rather than paid to the state.
All under the guise of "brick and mortar can't compete with Amazon". Competition was not the problem. Shopko was murdered by its own board of directors.
I still won't forgive Shopko for consuming Pamida and ultimately taking the remnants of Pamida down with it.
I'm surprised to see on Wikipedia that Shopko actually owned Pamida basically the entire time I was growing up, they just ran it independently. They even broke up breifly before re-merging later. The second merger sent it all to shit, though. "Shopko Hometown" my ass.
Memory triggered. There was a Shopko in Nebraska near where my grandfather lived. I remember buying Super Metroid, Secret of Mana, and Mega Man Soccer there in 1994. Well, at least two of the games were great!
I never understood circuit city. The local one ran prices 10-20% higher then best buy a few blocks over. You'd only ever go there when best buy ran out of dvd-r's.
That being said whoever worked in their gaming section and kept updating the demo kiosk with every game now labeled a "hidden gem"... Props because those were always fresh picks.
Oh certainly i expect it. But before something takes their place, would at least give a small window of hope before the replacement establishes a solid footing. We can at least know what to expect.
I miss early 2000s Fry's Electronics. Back when they still cared.
Even 2010s Fry's was a shit show. They always sold out if the ad special of the week. They had random out of stocks that took up huge chunks of the aisles, with a lot of old, undesirable stuff left over. And then they'd give you a hard time with returns.
End stage Fry's was so weird it could have been a Terry Gilliam movie or something. Vast expanses of mostly empty aisles with the few bits of leftover inventory still there, but interspersed with filled-up cages of AliExpress junk at 10x the AE price or 3x the "get it tomorrow" Amazon price. Then there would be one or two areas where the vendors had gone along with their cockamamie "we'll sell your shit on consignment!" scam, and a few sad employees trying to avoid making eye contact.
We still have one in Illinois but I'm not sure how it's still holding on. Used to love going in there. Loads of specialized parts and equipment as well as staff that were super knowledgeable and helpful. But at least we have Microcenter now... Which is like if you took a Fry's and scaled it down and made it work more like a car dealership 😭😭😭
There is a Toys R Us a few blocks away from me that I used to go to as a kid and it's wild to me that only in the last year has anything been done to it and all that was done is someone erected a chain link fence around the property to keep people out because it was pretty popular for hooking up and selling drugs given in its in a sparsely populated area and has absolutely no lights around. Like it still has the sign and shit, the building has just sat completely abandoned for over a decade since TRU went bankrupt.
We had Blockbusters and Circuit City and even a Mervyn's here. The buildings have all been re-used though. Just the TRU and the Orchard Supply next to it have sat unchanged over the years, like ruined relics of the past.
My only complaint with microcenter is that the commission in incentives come off as extreme. Like I will be walking around with something in my hand and a rando will come up to me, say "hey there boss, lemme just slap this on that for you," and proceed to put a sticker on it with their ID. Not a big deal, but palpable, and makes it harder to just browse.
There was always a certain ambiance in Circuit City that I found to be appealing. At least on my local one before it closed down. It was like the lights were dimmed way down, but it was still bright enough to see. I guess you would call that "cool temperature" lighting, which is definitely not fashionable anymore. Everything nowadays seems to follow Apple's store design which is this sterile eggshell white, bathed in neutral or warm temperature lighting. I find it kind of boring, but I understand why they do it that way.
Plus, I loved how instantly recognizable their old stores were. The big red block turned at an angle for an entrance was brilliant imo. They used it a lot in their television commercials and made it look like a plug end or a battery coming down from the sky.
Of course, some months later as fall approached, travellers saw stretched between the ruined pillars a banner proclaiming: Spirit Halloween Now Hiring!
I actually worked at the second to last block busters. It was sad like having a job inside a dying person. Every month it was a new gimmick to get people back. But still fewer and fewer people showed up. You could feel the end coming.
Circuit City's management made several consecutive catastrophic fuckups which ultimately led to the company's demise. The most widely publicized one was firing all of their experienced staff and attempting to backfill all of those positions with minimum wage newbies. This obviously backfired spectacularly.
They also dropped a stable, profitable high-margin product category (appliances) to focus on an unstable, low-margin category instead (TV's and personal electronics).
They also invested heavily into selling loads of televisions. They stocked up on TVs for the holiday season using purchase orders (basically using an IOU to pay back later), but when they were stuck with all thier unsold stock they folded since they couldn't pay those bills.
Oh and Best Buy owes its survival to investing heavily into cell phone plans and contracts. They would've folded without it.
Even now they get lots of company kickbacks from Sony, Samsung, Apple, Sonos, etc to be a showroom for stuff.
As someone that shopped at both, but preferred Circuit City, I think Best Buy initially did a better job of "wowing" customers and had a better store layout. They also were better at trying to squeeze money out of people and thus were more profitable than Circuit City, so when times got leaner they survived and then had the whole market.
The way these buildings were built tell you they weren't intended to be around for long. Four cinder block walls and a flat metal roof. Cheap to put up, easy to tear down