T-Mobile users thought they had a lifetime price lock—guess what happened next
T-Mobile users thought they had a lifetime price lock—guess what happened next
"T-Mobile will never change the price you pay," the carrier told users in 2017.
T-Mobile also published an FAQ that answered the question, "What happens if you do raise the price of my T-Mobile One service?" It explained that the only guarantee is T-Mobile will pay your final month's bill if the price goes up and you decide to cancel.
Jesus fuck, how do they get away with that?
Well they published the FAQ which was available to consumers BEFORE they signed the initial contract, so, that was the deal they took
I had one of these plans for over a decade. It was fun while it lasted—I won't be staying with the company after this.
Had a "pay as you go" contract since 1997 (not with T) - they told everyone that you need a new SIM for a network upgrade which required deactivating the original SIM. New SIM didn't work in normal (Nokia 1110) phones. Then they sent SMS saying that they weren't going to honour the original PAYG phone contracts.
At least they will pay your last month of service when you leave 👍. I agree that they should not have changed the terms later and then rolled back the pr and everything after they terminated the program.
I don't know that they have "changed the terms", it just that they advertised it as if it was an actual guarantee to not see price increases, when it was only a guarantee that they would pay customers last months bill if they wanted to cancel if they did increase the price of montly service. It could be claimed it was fraud (with a very low likelihood of succeeding at trial), but not false advertising, if the terms were laid out for anyone to read before they signed their contract.
We had the “framily” plan from way back. They did the same to us in 2020. Eventually, you could not update your device without upgrading your plan.
We all bailed, lol
Edit: Almost forgot! I had call them 3 (three!!!!) times to finally get the service cancelled. By no accident, I’m sure. And they still left me with the 3 month bill.
Why not just buy the device from the manufacturer, swap the sim, and boom you're "upgraded".
It blows my mind how people think 'carrier store' = 'cell phone store' and it's the only place to get them. Friends and family were baffled by this new information when I had this discussion with them. Imagine thinking that the only place you can buy a vehicle is at [your insurance company's local office]. All the carrier is doing is offering the service, and they sell phones too for convenience (and to lock in customers but shhh).
Happened to us using cricket also. Forever family plan of 5 lines for $100 so long as the plan is never adjusted.
Well 2 months ago, bill showed for 130. I called and they said they are doing away with that plan. When I pointed out the 'forever' part, they actually pulled a Darth Vader and said they were altering the plan and that I had enjoyed the low cost for much longer than new clients.
Fuck off
Yeah... I switched to an mvno less than a week after I got the text. I'm now paying half of what I used to for the same service (even the same network)
Do note that, depending on what plan you were on before, and what you're on now, it might be the same network but not the same service. Almost all MVNOs are at a lower data priority (sometimes by several levels), most don't offer roaming service, most don't offer international service, and things like (first-party) call/text blocking through an app isn't available.
I have a second line on tello for $6 and it's everything I need for that line, but during the day data is basically useless on that line. The tower near me is massively over capacity - but if you have a tmo line with their top priority (most plans sold directly thru tmo), you'd never know it. Everyone else gets screwed.
For those unaware: https://en.wikipedia.org/wiki/Mobile_virtual_network_operator
Which mvno are you on now?
Us mobile had the best plans for my usage
Century Link is pulling this shit too.
Yup, they got me. Signed up for "price for life" fiber for $65/m, didn't take a screenshot so i have no proof. 2 years later, nothing change contract wise, but now my bill is $85/m and I can't fight it, again no proof. They were extremely careful to not have price for life branding on anything after you signed up, no email, no bill, no messages, nothing. Fuck Centurylink.
Now they're trying to get me to switch to Quantum Fiber which apparently is still Centurylink, and the carrot or stick they're using is the price for life rate at Quantum Fiber.. Why would I trust a price for life promo when you reneged on the last price for life promo, in less than a year?
Again, Fuck Centurylink.
Honestly, these "promises" never last. I had ATT at $50/mo for home internet service and was promised it would never go up. Last year it went to $60 and this year $65. I just switched to Xfinity. More Mbps than ATT, promotional price of $20/mo for a year, it goes up to 35 for year 2, then after that the promotion is over and it's $57. After the 3rd year ends it will probably go up, but they've basically given me 1 free year of internet.
Only a fool would believe a corporation’s promises.
I'm still on a grandfathered plan from when I first got my Sidekick. lol
Same. We got a super limited deal well over a decade ago that they ran for a single Christmas. While our bill has gone up ever so slightly in that time, the extra cost is all due to misc “fees” rather than the base rate, according to the bills.
What are you paying?
T-Mobile is trying to retrofit this bs, gaslighting people, well trying to based purely on greed. This " pay your last months bill " is something new.
It was both implied and understood when I selected that plan that the price would not change as long as we kept the plan. There was no promise or guarantee. This was an agreement.
Because my rate would not change this directly influenced how I did business with T-Mobile AND their competitors by deciding to upgrade, accept a promotion, decline a competitors offer, remain a customer, remain on my plan versus newer ones, etcetera.
Are people being wilfully obtuse or just dense. If the Price Lock / UN- Contract always had a 60 day "promise" this would have been brought up years ago. In fact, it states (ed) the opposite and the rates should not be changing. The way T-Mobile is handling this is disgusting. I could respect them more had they said " we are breaking the terms we proctored to you and will pay all penalities and fines associated both civil and arbitration, we also recognize how this violates consumer trust, we are officially the company we keep " - The Re-Carrier
Yeah mine is holding steady so far. If it goes up too much i might have to go back to mvno
After how fucking god awful the Sprint merger was handled I don't think I can trust t-mobile to do anything right
"well ...... yea, you see, about that ...... lol ......"
T-mobile "Surprise bitches"
Not even surprised TBH
fiduciary duty requires that directors of corporations protect the interests of shareholders’ investments—including maximizing profits where reasonable and within the bounds of the law.
even if technically illegal on paper (which i’m not sure it is), so long as there is no enforcement or accountability, t-mobile and similar entities have literally no reason do do better. they are literally just holding up their end of the law.
in other words, this unfair treatment isn’t just one of many unfortunate flukes. it is literally baked into the system as a requirement.
I'm surprised I havent read from the comments how funny it is: Of course I know it wasn't a true restriction, after all its a man made program; however, isn't it convenient for years T-Mobile told customers those plans had restrictions, line caps that could not be changed, saying they couldn't make changes to the plan and you would have to switch plans to add more lines.....
Yet, they are able to raise price as it fits them... Comical and pathetic.
Self imposed limitations....
So they had a price lock guarantee that would stop your phone lines from increasing in price. And as far as I am aware, they stuck to that. Some people thought they had that when they actually had signed up before that point. If they had ended up signing up before that point, then they were on Uncontract, which says that they will pay your last month's bill if you decide to leave.
No, the contract and ToS for the uncontract says it’s the same price guarantee as the price-lock. It says so in the article.
Yeah, I guess I should have read the specific article before really commenting on it. However, I generally follow the carriers and several YouTube channels about them, so sometimes information can get a little bit scrambled.