What started as criticism over errors in recent YouTube videos has escalated into allegations of sexual harassment, prompting the company to hire an outside investigator.
Linus Media Group CEO Terren Tong also responded via email, saying he was “shocked at the allegations and the company described” in Reeve’s posts. He went on to note that “as part of this process, beyond an internal review we will also be hiring an outside investigator to look into the allegations and will commit to publish the findings and implementing any corrective actions that may arise because of this.”
Wow quick and decisive action by CEO to call in external investigation. Reading Linus' response, it doesn't even appear that he would consider external investigation. He states that HR would conduct a thorough review. I'll be frank, I don't trust Colton to run the HR review.
I bet once this issue is resolved, we might see Terren bring in external subject matter experts to completely overhaul LMG business operations. HR consultants, Operations and Logistics consultants, Finance, etc. Up until now, LMG was/is run by a self-taught/self-made/learning-on-the-job crew. Can't do that when you're now a corp.
Edit: I would love to sub to a channel called TBT (Terren Business Tips) 😂
It is HIGHLY silly to even imply these woes are from a, "learn-on-the-job" crew/etc.
Many of the allegations are about basic factual information being wrong and a terrible work environment.
Those DO NOT naturally show up in any ol' little work environment. They show up when there's a lack of professionalism and basic respect for fellow humans.
That culture comes from a lack of process and experience of large organizations. The second that a team grows beyond 7 people it has grown beyond the direct control of any one person and the culture takes on a life of it's own. If not addressed early in growth, issues typically spiral and are either not caught or are allowed to exist out of a perceived necessity.
Small organizations are nimble so they do not need to formalize cultural and HR processes in the same way that large organizations do. If the leader sees something they don't like, they address it. It isn't just about basic respect. We all bring our own cultural issues to an organization. A lack of professionalism comes hand in hand with smaller creative organizations. That's what makes them entertaining. It also enables the toxic tendencies of some people as they are allowed to slip in and as the pressure builds. Don't confuse professionalism with respect.
These things don't happen immediately either. It happens over time as people get tired and impatient so they are not on their best behavior. We all go through a storming process. That's when toxic culture can set in if good lower level leadership doesn't catch and address it. That takes training and a formal approach to organizational structure, not just production processes.
I've seen the exact same thing on a company that went from 5 to 50 employees in a similarly short time frame.
The issue happens if you start with a friend group without decent structures or leadership "because we are friends/anyway". This works if you got 5 people but it doesn't if you have 50 or 150. Because you don't just have friends who are enthusiastic about the mission there, but you have to fill the ranks with people who actually want to treat this like a job. Now the "bro" culture starts to fall apart.
With this size you start to get real issues at work that need to be handled with a correct structure, which you don't have because senior management still feels this is just a startup full of bros.
Bros don't mind working 60 or even 80h/week, every week, because of the mission. Employees do mind. So now you have a workload designed for 60h/week per employee that is shouldered by a 40h/week employee. So either they work 60h (probably without compensation for the overtime) or they cut corners and deliver crap quality.
Same with the way people interact with each other. Bros don't mind some rough jokes, but employees usually don't like it that much if their real concerns get brushed aside with the suggestion to maybe "calm your tits".
When going from startup to real company, you need to make big changes to the structure and work culture. If you don't, an LMG ensues.
This reminds me of sexual misconduct allegations in the electronic music scene. When EDM blew up it elevated a bunch of basement dwelling computer nerds to rock star status. Musicians like Datsik and Bassnectar let that status go to their heads and immediately abused it.
Of course, there are many "learn-on-the-job" organizations that have gone forward and done amazing things.
However, while I agree that these issues don't naturally manifest themselves and stem from unprofessionalism and basic respect, I would argue that specialists and professionals in those functions (HR, Finance, Ops, etc) can help establish policies that mitigates and discourages such behaviors. If people can't do that voluntarily, then policies and consequences are enacted to enforce it.
This is why many companies (and I've worked in a few in the tens/hundred thousands of employees) have clear business conduct guideline policies and enforcement, because people who lack professionalism and basic respect for fellow humans are actually quite prevalent in any and every company. I've witnessed a few myself that led to immediate termination of my colleagues.
Not to say Colton can't do the job, but HR is a department that needs to be independent of all other departments and the voice of the HR manager needs to be considered more important than the voice of most of the other managers because they're the ones dealing with the humans that make the company.
Oh exactly, he oversees many functions that are traditionally held by separate people. You can't juggle those functions in parallel without degradation in quality and proper oversight... Which seems to be the theme over the past couple of days..
Realistically, LTT needed a proper CEO some time around the time when they crossed the 20 employees threshold. Better late than never, but it might have been too late now.
From what I can tell, LMG has, for some time, run HR through an outside firm (in the leaked meeting audio, he mentions this firm multiple times), so he's probably referring to them rather than Colton.
Yeah I've recently come across the same understanding... In my management career I've never worked with a third party HR, so I don't know how effective that model is.
I'll be frank, I don't trust Colton to run the HR review.
Exactly lol, he seems like the type of dude who closes ranks and thereby perpetuates the culture of misogyny.
Also, and this might just be negative halo effect, but he just gives off really weird vibes to me - but that’s verging into needlessly speculative territory.
This situation is awfull and, i mean, i know sexual harasement is very serious and its really insensitive to joke about but i really cant help it, so if you are sensible to that type of comments then dont read it and feel free to downvote, ill understeand, so here i go, you have been warned:
This is the best response the CEO has, well done for doing it so quickly.
And I think it's the worst outcome for the ex-employee. Just from a process perspective now these external investigators are going to dig through the entire history, to prove or disprove every claim, which could bring up a lot of traumatic incidents, or reveal personal information that people like to keep private. Even if people get fired for their behavior based on this incident report, it's going to be traumatic to relive.
The fact that two years have lapsed since the incident isn't going to make the investigation easier. So in all probability there will be insufficient data to make a determination either way. So the investigation is going to be both traumatic, and probably hollow because a determination won't be made. And the published report will feel a little empty and almost gaslighting. But that's what time does, time is like water, it erodes everything.
She’s not an employee and this isn’t a government investigation. She can deny to assist and should if it negatively affects her.
All that said, very happy with this quick, decisive action. This is far more serious to me than all the other shit in the past week. I’m glad they’re addressing the other issues BUT this what would truly kill my desire to watch LMG content. I feel heartbroken for dad who lost everything but unless LMG called for harassment then that’s on the disgusting people that harassed them.
Assuming I will continue watching LTT after this whole fiasco, I just hope James, Riley, Dan, Plouffe, Alex and Jake (of the top of my head. I usually like most of the hosts) are not responsible for the potential allegations and are just the nice tech bros they are presented as. If some of them are, oof :(
Given how the company grew from the talent and the nature of the complaints it’s likely one or more of those telegenic hosts committed, approved of or covered up those acts.
There just isn’t a huge structure independent of the talent on screen.
GN probably would've done it anyway. He is not completely in the right because as unbiased as he wants to be, at the end of the day, he is still criticizing a competitor. I doubt those comments actually prompted his response. They had a lot of examples in their video and have probably been compiling it for a while.
Edit: I mean to say that criticizing a competitor can damage your reputation. I think GN was entirely justified in creating the video. The point I was trying to make is that, after the backpack warranties scandal, Steve basically came out saying that they would be paying closer attention to LMG's credibility. So I think this video would've come out eventually regardless of whether or not staff at LMG made those remarks about GN.
I mean they were already starting the process of changing things, though not as much as they should have. In reality LTT should have started restructuring years ago to account for their bigger size. If they had started around 2021 the allegations probably could have been avoided. Unfortunately hindsight is 20/20 so they are stuck with the consequences of past mistakes and being reactive, an almost always worst position to be in, instead of proactive. I really do hope that everyone emerges on the other side of this okay, and by everyone I do mean the victims as well, provided the allegations are true.
What are you talking about; is your brain broken!? Them throwing shade at established testing sources has nothing to do with allegations of sexual harassment! That's not how causation works...
No, but the comments by their staff that op was referring to stoked the fire that created all the exposure and I imagine prompted her to come forward too.
Jesus Christ you've got a problem. You're picking fights which aren't there.
You have to admit the timing is interesting. Why come forward now, perhaps, if it is true, she never would have felt comfortable coming forward unless she felt that there was public support. I literally think that is the only point the comment was making, and here you are, going off the rails accusing somebody of not caring. That is absolutely not what I read from the comment.
What in the god damned milky way are you going on about?
Linus's dude shitting on GN about testing -> GN responding with a very thorough takedown of how bad they are with their mistakes, largely because they focus on content quantity even though the employees all say they're too fast and kinda burned out on it -> People chat around how LTT is probably a bad place to work and Linus doesn't care about employees -> Madison sees that the narrative of a bad LTT workplace being accepted and it is a good time to bring up her terrible experience with a very good chance she'll be listened to this time
That's it. The original comment in LTT's video set it in motion. And if Steve never responded I seriously doubt we'd be at a place where people would be talking about how employees there are treated.
But please, continue on with the insults, I'm sure in your not-broken brain it all makes sense.
The company has currently paused all production to improve its review processes, and CEO Terren Tong tells The Verge an outside investigator will be hired to examine the harassment allegations.
“We’ve been seeing an alarming amount of conflicts from Linus Tech Tips as it relates to their corporate connections, their flow of money, and the potential bias as a result of those things,” said Gamers Nexus host Steve Burke.
According to Gamers Nexus, Linus Tech Tips reviewed a copper cooling block from Billet Labs on the wrong GPU, then auctioned it off at a recent fan event without the company’s permission.
The afternoon after Gamers Nexus posted its video, Sebastian began responding to concerned fans in the Linus Tech Tips forums.
Reeve went on to accuse the company of barring her from videos after she reported being “grabbed multiple times in the office” and being told to “calm my tits” and “stop being such a bitch.”
He went on to note that “as part of this process, beyond an internal review we will also be hiring an outside investigator to look into the allegations and will commit to publish the findings and implementing any corrective actions that may arise because of this.”
"we hired": there's going to be the findings they tell management, the report with the findings management allows them to add, and the findings that management tells us about.
This means nothing until you hear independently from the employees themselves about substantive changes.
People are leaning into the hate circlejerk way too hard, apart from the forum rant they have handled this situation pretty well. They addressed GN's concerns in their apology video by improving their workflows and communication, and are now hiring an investigator for Madison's claims. I can't really think of anything more that they could do, but I guess some people just want to be mad.
I thought people loved LTT. Theres only hatred now in the internet.
I really like LTT. All the stuff about mistakes and inaccuracies dont feel that bad to me personally and I feel like LTT would be in a better place regarding accuracy and testing after this.
Regarding the sell of the cooling system, yeah its bad. But I do believe it was a miscommunication and mismanagement within LTT. And int that case at least money can solve it.
Regarding the sexual harassments or “sexually bad environment” yeah this is really bad. I do attribute this to their male dominant eviornent. All those little sexual jokes are so fucking lame and really belong to the distant past of history. They behave like they are 16.
The fact that they dont have women in the front of as presenters really shows they are all so sexist. Or at least the one at the top. I do hope justice will be done and everyone accountable gets the proper punishment. And I hope that after this the company will finally grow up and realize they can be still funny and with high quality without the need to oppress women.
I want to keep having fun and getting informed from LTT and i hope they can solve all that.
I think an important thing people forget is even if they hate Linus, there are a lot of other people who work there that will be negatively impacted if LTT is "burnt to the ground". I am hoping they step up, take the criticism professionaly and improve. Anything else is a major disappointment.
I have made very few posts to Lemmy but a recent one was a neutral-ish post saying that I liked the Madison videos etc. but I'm also not jumping to boycott LTT based on the testimony of one person and also a YouTube expose. The responses I got were negative and I was also told not to "deadname" another creator... who I wager nobody would know who I am talking about if I used that name.
Long story short, the comparisons to reddit seem downright charitable so far. Pitchfork brigade bullshit. How about having a nuanced opinion on literally any topic? Or is the average Lemmy user a sanctimonious 19 year old basement socialist?
Yes and no. Only a fraction of Redditors migrated, and that fraction is overrepresented by people who care about privacy, ethical business models, community projects and stewardship. And we've seen that the Lemmy discussions have been a lot more humane and productive.
I myself have remained pretty silent through this entire LMG saga. Maybe I represent a silent majority? Or maybe just a few? It's time to put down the pitchforks. The company has responded, let's wait and see what comes of it. At the end of the day, vote with your wallets. The LMG fanbase is starting to move out of "concerned citizenry" territory and into "self perpetuating angry mob" territory.
The more I read about LMG, the more the structure of the company looks like a mob.
There is one guy with his wife at the top of the pyramid. The CEO and others are below. If the top of the pyramid has what it ask for, nobody will care about what's happening.
I mean... Yeah? CEOs suck if you've been paying attention. Most "chains of command" are just privileged people with connections. Then you have the lower management (let's be real fuck middle management they're almost always useless) and workers doing the actual labor and making the least. That always feels stupid to me 🤷♀️
Wait a second so you're telling me at the top of a company is some sort of boss that controls everything and then he has underlings like VPs or managers and then there are people underneath them that do all the actual work?
I've never heard of this structure before.
This is sarcasm every business has some sort of CEO or president or owner at the top.
Linus Sebastian is a YouTube tech guru that rose to prominence in the last few years with his channel, Linus Tech Tips, and has created something of an enterprise around his content called Linus Media Group
More recently his work has become somewhat...sloppy, with errors here and there, recommended practices ignored on the odd occasion, but nothing so big as to cause anyone major damage. Linus has a default PR mode for when these issues come about, and it usually worked...
Until last month.
Last month, Linus reviewed a prototype of an all new type of water-cooling block (basically a replacement for a fan that can be way more efficient) for GPUs. This block was expensive, and expensive to make, but by all reasonable measures, has a very good cooling impact to show for it. It was made by a startup firm of two people, and they sent Linus a prototype with a supported GPU.
The GPU ended up disappearing into the aether, and Linus opted to use an unsupported GPU to test the cooling block, which resulted in inferior cooling performance. Linus ended up trashing the block in his review.
He then went and auctioned off the prototype without the knowledge of the manufacturer, only offering to make them whole once it had already been auctioned off.
Linus tried to deal with it in his usual PR way, once Gamers Nexus started reporting on the goings on. But these weren't small errors, these were the mother of all PC tech journalistic fuckups, and he refused to acknowledge them as such. That is not only enough to get someone immediately fired, it's enough to get them industry-blacklisted.
It's gotten so bad that the CEO and CFO of Linus Media Group have come out directly and thrown Linus under the bus for his fuckery.
And that's before we come on to the topic of this post, the SA allegations...
He then went and auctioned off the prototype without the knowledge of the manufacturer, only offering to make them whole once it had already been auctioned off.
There's a few bits more around this that have come to light that makes it even worse....
The manufacturer emailed asking for the cooling block to be returned as it was their only prototype and LMG said they would return it, with the manufacturer chasing several times before LMG admitted that they had auctioned it off for charity.
They only offered compensation once the situation had been revealed in that expose video the other day.
Large tech reviewer. Runs his own company called Linus Media Group (LMG). Called out another review channel called Gamer Nexus(GN). GN hit back with a video detailing gross inaccuracies in LMG published test results. For example outliers of 300%. This has opened the flood gates for people to remind the Internet what a horrific company LMG has been for many years. Basically LMG glorifies the grind mindset and promote the typical hostile work environment that is the epitome of startups
It really feels like the pitchforks are out. People want blood and don’t care if the allegations are true or not.
Probably mistakes were made, hopefully just innocent mistakes or bad communication. But it really feels like people don’t care. They see LTT doing well and want to tear them down, even if bringing LTT down will be bad for everyone.
I’ve had a disgruntled employee before. Their version of events was very different to how the rest of the team saw it. If something innocent could have been taken badly it was. I’m not saying that happened here. But let’s investigate and presume innocence.
fuck that. It does. not. matter. if people were making jokes or had good intentions and it was interpreted differently by other people. A person that overhears or is the recipient of that behavior has every right to feel the way they do, and it does not matter if the version of events are different. If you had a "disgruntled employee" and chose to ignore it rather than revise policy, then fuck you too.
Honestly getting close to not hinging any more. But will see how it goes. I like the content and am hoping the truth has a nuance that we are missing. Let’s see.