Man, it just keeps getting worse.
The first sign is a reasonable expectation, the second sign removes a little agency but is still decent customer service, the third sign reads like a parody of overbearing corporate attitudes, and the fourth is just abusive
The 4th is straight up a symptom of abuse victims.
People literally have to go to therapy to learn how to stop doing that to themselves.
Imagine doing years of therapy to unlearn this habit only to have some middle manager cunt cause you to relapse.
The fifth should be instructions on how to kneel for the boss to get whipped and not complain
Yes Daddy
Yeah kneel to get whipped "whipped" that's what they are doing and not the other thing.
I have no problem with the second one. If a customer asks you something and you can't help them, you don't just dismiss them. You might try to find the answer yourself, or find someone else who could help (the opposite of "not my department"). In the end you may not be albe to help them, but you should make an effort as an employee. Like you said, it's the basis of good customer service, something that I don't think is taught very much anymore (for reasons that delve into capitalism and other problems).
Third and fourth can go to hell.
Perfect dark comedy. I bet the corporate propaganda guy is a broken ex-clown, too sad to cry, and only his laughter soothes him.
Wow, that got really abusive really fast...
that escalated quickly
Those last two are just...wow.
I wouldn’t violate my clients trust or disrespect them. That’s fair.
I thought the “I’m subhuman trash and I’ve only to serve my job” was a bit much
man i wouldn't last a DAY there
i only "have clients" when i'm punched in, on the clock, being paid as we speak.
and that fourth sign, i used to honestly earnestly believe that in my past and it's taken a lot of work to overcome.
i am dangerously tempted to remove that sign in rather spectacularly destructive ways.
You also have to remember: the customer is usually stupid as fuck and doesn't know anything, so that sign is straight up lying.
People who haven't worked retail, sales, or customer service don't realize how staggeringly much of any soft-skills role comprises JUST figuring out what the fuck someone even wants or needs in the first place because they are so bad at articulating it themselves.
But, to be fair, everyone has their expertise in different areas and things that are common sense to me in my specialized role is completely unknown and novel to people who have entirely different sets of circumstances to deal with on a daily basis.
So yes they're contextually stupid AND they're also all too often socially stupid too because they are, via failures of rhetorical conditioning, primed to look down on "the help". Their extant frustration in the face of unmet needs is, when filtered through an attitude of misguided narcissism, thus transformed into sheer distilled repugnance. The faux "status" posturing of capitalism makes fools of everyone interacting with it.
At the end of the day, the solution comes down to:
taking in the full breadth of the client's situation,
distilling it down to its actionable components,
mapping out the vector of the conflict wherein needs are going unmet,
generating a set of actions that could each individually OR collectively address the conflict,
convincing them that this actually WILL solve their issue, and then, most importantly, and finally: obtaining their willingness to PAY for it.it's a far more involved process than most salaried administrative-level keyboard punchers will EVER comprehend...
me_irl
Client: I clicked every link that said "hot singles in your area" and all I got was every trojan known to man, plus some guy named "James" from Bangladesh remoted into my computer and stole all of my banking information, and now I'm destitute.
GSA: that is all completely my fault, sorry I didn't show up or message you for a sexy night. Please move in with me until you're back on my feet, as Best Buy says it's my fault that you're a complete moron.
wow that one actually made me nauseous.
Attaboy.
A different context, but I think this is actually a pretty good rule for software engineering. A number of times I was sure a problem was someone elses fault, only for them to find my own silly mistake that I was overlooking. Sometimes the opposite also happens to me. Now I really make sure and typically find the actual root cause of problems before I suggest someone else caused it.
If I saw this in the wall of a place I wanted to shop at, I'd probably just leave
I believe that these signs are not visible to customers
I have not created value for shareholders in a some time and I'm pretty pleased with that.
In a non-dystopian future the oligarchs will send the police of the new empire to hunt you down for committing such a crime haha
Wow. This place sounds more toxic than extremist politics. If I go to an interview and see this on the walls, I will point to it, say [loud enough for all to hear, but without yelling] "this view is exploitative, toxic, and unacceptably offensive, and I won't work here", turn around, and walk off.
The problem is that's great for them you are not what they want. I started seeing these as like with spelling mistakes in scam emails they act as a filter for people that are not desperate or people that have enough self respect to not put up with it. That way they get the people they want that they can exploit to hell and back.
I agree. But that's why I say it loud enough for other employees to hear. It plants a seed. Maybe it'll grow, maybe it won't. But if it does, it'll be fruitful in that (soon to be former) employee, and maybe fruitful enough to cause an exodus.
How are you guys seeing the picture clear enough to read
In Firefox, I had to middle click the actual text/link itself to open the photo in a new tab, then it loaded the full resolution version. When I clicked the actual photo, I got an unreadable low-res version.
Ah, that did it. I am on Firefox as well and was wondering why so many others were getting a clear picture while I was looking at so much blur.
This handy little trick called zoom
Zooming into a blurry picture just gives to a closer look at the blur. There is some kind of disparity in what some people are seeing and what others are cause when I pull this up I get basically white lines on black backgrounds no matter how much I "enhance".
Edit: Looks like it's an issue with Lemmy's interface with Firefox. Clicking the link gives you the clear picture while clicking the image gives you a rather large (and blurry) thumbnail.
sorry for bad quality but if you zoom in you can read it properly : )
Never say "I don't know", instead say "i'll find out"
What is the airspeed velocity of an unladen swallow?
African or European? Asking for a friend.
I serve Kier in all I do
Obviously working since everyone knows GeekSquad is the peak of quality and professionalism /s
Play, sleep, imagination*, is important.
