Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’
‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’
Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’
Even if it was a one-time glitch that was resolved in-store, it implies that the prices shown on-screen aren’t necessarily the same prices used internally to compute the total.
That could merit a heads-up post for people to double-check their totals, though not the suggestion of anything more nefarious.
Things misscan all the time, they are using a hot topic to make an agenda.
They could have spun it as a good story with the ending they got, but they choose to focus on a technical glitch that occurs with human cashiers as well.
In-store is, and language is fluid. If you understood what I meant we succeeded in communicating, anything else is you just trying to be better than someone else.
“We’ve looked into this transaction and can confirm that the total of $17.90 was correct, however the mango price of 80 cents each that appeared on the screen was incorrect due to a technical error — they were on clearance for $1.90 each,” the Woolworths spokesperson told 7NEWS.com.au.
“We understand why this customer was concerned and we apologise for the confusion caused. Our team resolved this with the customer in-store, providing the mangoes free of charge.
Seems pretty straightforward and had a good resolution.
But, what kind of software do they have that uses one price source for the unit pricing display and another source for calculating the total? It seems that it is destined to create more problems like this one.
POS software is right up there with vehicle infotainment systems when it comes to reliability and usability. They get the dregs of the programming world because decent coders have a way better selection of companies to work for.
I imagine there's code to do something like currency conversion or maybe rewards points calculation so the displayed amount is not actually the number used for the final total
Seems pretty straightforward and had a good resolution.
Well, except for when the Redditor went home and spread lies technically factual statements presented in a misleading manner and omitting key details with the apparent goal of damaging the reputation of the store despite being treated with kindness and fairness by the manager.
I’ve come to realise at least half of the stuff posted on Reddit these days, especially more so on the popular subs, are all designed to make you angry.
It’s things like posting incorrect info in the title, posting a comic / image that’s been deliberately designed to get you angry, someone really wanting their 5 minutes of fame like this guy, or some post from some bigot.
It’s so tiring. Have started to notice it on Lemmy too.
Ragebait had become the new tactic to generate engagement for a while now.
Hopefully people will soon catch on and become fed up with it because I am sure this tactic has been one of the biggest contributing factors in polarizing people against each other and making politics so toxic.
The news aggregator communities tend to post the clickbait titles verbatim because it's generally frowned upon to editorialize them. However a few users do put a proper heading or a short summary in the post body which I appreciate.
Did they call someone over when they saw the discrepancy? Because, you know, mistakes happen.
I frequently have something not scan, or not come up right. There's a button for help, there's always someone right there anyway, hell, had a clerk walk up and help when he noticed I hit the wrong button. They pay attention.
"I was annoyed"... That a system misreported something? If I was annoyed every time that happened I'd never not be annoyed.
What's with this sudden "self checkout rage bait" this week? Who's pushing what agenda?
Ignoring the price discount on the mangos, the answer here is sales tax, right? Because otherwise it would be $15.70. It's a bad design that tax amounts don't show up on the itemized screen (but probably on the final screen after that).
Tell me if anyone knows for sure, otherwise I'm going to assume that's the issue...
EDIT: Thank you folks, asked and answered! Then, I'm back to being very confused...
According to the article the mangos were on sale for a higher price than what showed up on the screen, it totaled them correct but there was a mistake with it saying .80 cents per mango. They gave them the mangos for free apparently and apologized. Same thing would have happened whether or not it was a self checkout or a person, the item was entered incorrectly into the system.