The reputational damage that team of lawyers did to the company massively outweighs the cost of a settlement. I personally will never do business with a company who thinks the EULA or TOS of one service indemnifies them from egregious negligence in a completely different line of business. This was simply beyond the pale.
Edit to note: Despite the title, they aren't actually reversing course, they still claim they have the right to force arbitration, they are just choosing to waive it in this instance. If you do business with Disney, you are a fool.
Of course they are just waving it. It is too powerful a tool for future issues to give away. But obviously it is morally completely disgusting and corrupt.
When this happens again the outrage will be less, and they will be more willing to dunk on these people. Can you imagine your close family or friends killed and a ToS blocking justice for the killers?
Most people won't have heard of this. But even if they did, it's Disney. They own so much media that even if you did avoid everything Disney-branded, you might still find yourself watching something from Marvel movies, National Geographic Partners, Pixar, Lucasfilm, FX, ABC news, ESPN, Hulu... I can go on: https://en.wikipedia.org/wiki/List_of_assets_owned_by_the_Walt_Disney_Company
"As such, we’ve decided to waive our right to arbitration and have the matter proceed in court.”
Notice they still claim arbitration is their right, that the streaming agreement is still valid, but would rather appease the masses to mitigate bad publicity.
Disney states they "Waived their right to arbitration". A weasely way of seeming to agree with the public sentiment, but actually avoiding having this ruled on right now so they can fine tune the language and try again later.
When you see [Everyone Hated That] pop up after your last choice, and you panic and try to load a previous save, but the game remembers what you already did.
The original animal crossing had something like that. If you turned off the console without saving, a mole named Resetti or something like that would rant at you about how you aren't supposed to do that. The rant would get longer the more times you turned off the console without saving.
Undertale had this. It allowed you to reload the older save and undo what you did, but it kept a second, hidden save file that you couldn't easily erase.
They should rule on it anyway, and strike these arbitration clauses from the face of the earth. That's why Disney is backing down, not because of "oh, the humanity".
I think a lot of people were expecting this. I don't know what their lawyers were thinking, $50k absolutely is absolutely nothing to Disney.
Whereas, I've seen this story everywhere and no one is defending Disney. This makes them look horrible. You clicked "I accept", so now you can't sue them for an in-person issue at one of their parks? What are you talking about?? I realize they might want to set a precedent, but I don't think any judge would ignore public sentiment about this and side with Disney. So now they look awful for absolutely no gain...
Beyond making them look horrible, they were marching towards a court ruling against the forced arbitration clause.
Once there is a precedent for the clause being unenforceable, the clause ceases to be a deterrent to legal action - every claim would be litigated at the very least to settle the question of whether arbitration is required in a specific case.
I'm sure, I'm not the only one who definitely isn't going to try out Disney+ anytime soon.
After I had to seperate my Netflix account from my nieces and my sister, I actually planed to switch to Disney for a while to see what they offer, but not anymore.
In such cases you normally get an upated terms of service notification.
If you are in the EU new regulations now demand, that the costumer actively has to agree with updated terms. Otherwise its normally just a notification with a small print ->if you don't object you automatically agree.
I was gonna hire the mafia to kill my cheating bitch wife but now I just need to watch Lilo and Stitch without pirating it. They're heroes if you ask me.