Customer found a return policy loophole. Or not.

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The original was posted on /r/maliciouscompliance by /u/griffyn79 on 2023-06-23 20:04:20+00:00.

Going back 20 years to my best buy days when hd-dvd and blu-ray started duking it out.

As a customer assistant supervisor, i would occasionally help cover other supervisors or some manager duties. During a custer service manager lunch break, a customer came in and wanted to return an open dvd. Policy at the time was that we are unable to return those as piracy was a thing back then that people somewhat cared about.

I let the customer know that I was unable to return the DVD, but I could exchange it for the same item if it was defective or he was having an issue with it. The customer said he'd like to do that and got a sort of grin on his face.

When I came back with the replacement movie, I took the plastic wrapper off in front of him as the grin slid off his face and his mouth went agape. Handing him the DVD, I wished him luck that it worked better than his last copy. The customer retorted something that slips my mind, then tossed the opened DVD back at me and walked away.

I still feel a small sense of satisfaction knowing the customer thought he would then be able to return the replacement "new" dvd.

I just made sure that he got an exact replacement. How was I to know that this wouldn't be good enough?