He didn't charge a lot of people last year, and charged people the unpaid amounts a couple of months ago in a one off charge. And I believe he tried charging people who had also cancelled. Not to mention he was talking shit about his customers on Discord and disclosing their details. There was a big uproar about it on /r/simracing.
Stuffed up their payment systems so people had been getting premium for months and not paying for it. Instead of copping it on the chin they tried to claw money back from people. Did not work out to well.
You have got to have Trading Paints for custom paint jobs. I am also using the driver61 data logging - you can easily compare laps with other drivers to see where you are getting it wrong, or can improve.
I've been using https://ioverlay.app/ as an alternative to Racelab for a while. There's a few things missing compared to Racelab. It's still in beta but it's pretty good, doesn't seem to consume many resources and it's free, for now anyways.