Disabled woman told access to bathroom “doesn't matter” by Monmouth travelodge
Disabled woman told access to bathroom “doesn't matter” by Monmouth travelodge
Bethany Handley said she was told access to a bathroom "didn't matter" by Travelodge staff.
A wheelchair user said she was left waiting for hours in a Travelodge café because staff failed to book her into an accessible hotel room.
Bethany Handley, 24, said staff told her "it doesn't matter" when she explained she could not access the toilet in a regular room.
After becoming unwell she was forced to rest on the cafe's sofa at the hotel in Farringdon, London, before her mum found her somewhere else to stay.
I believe a lawsuit or two are in order
Well it sucks the hotel didn't have the room available, I can see the hotel worker saying " it doesn't matter" because they just don't have the room available.
Staff told her it “doesn’t matter” when she explained she was unable to access the bathroom in the room they had provided. Not that there wasn't a room available.
She had specifically booked an accessible room but was not given it.