I quit reporting any emails at my job. Reported one from an outside source once, but it wasn't technically a phish. So I received mandatory online safety courses for "wrongly reporting a phishing scam". Which was the same courses I was already forced to take a few months prior. I was pissed.
Any time a user puts in a ticket about something they aren't sure of, I thank them for being so careful and compliment their attentiveness. Makes them feel good and makes my life easier. Sure, lots of tickets are annoying, but dealing with people falling for shit is worse because they think I can fix everything.
I safely opened an obvious phishing mail to see the tactics they employed - not realizing our company signed up with a company to “test” its employees. I was then required to attend mandatory phishing training - I refused on the grounds that I didn’t fall for the attempt. The “you must attend by” date came and went and I never heard anything more about it from IT. I, too, was pissed.
My favorite thing now is to report mails from the head of IT as phishing emails (e.g., “…we are seeing an increase in phishing attacks around this rando topic. Click here to learn more…”). Test me once, shame on me…
That's gotta be one lazy IT team or a terrible training firm, if they're expecting training to "solve" phishing, at the cost of causing security fatigue on users.
What a terrible policy.
In my firm, we never raise a fuss over someone suspicious of phishing, because it's our job, not theirs.
If anyone was actually reporting so much that it's impacting firm time, yah don't sign them up for training, we just talk to them.
As IT, I like when i get emails from Co-workers who forward me their spam emails that made it thrugh not just Microsofts detection, but Proofpoints as well and came out "Clean" but is obviously a phishing email. I wish some people would ignore their emails more often....
Just automate it away. My job uses the phishing alarm button for reports, so I can't totally automate the process, but I've set up a rule in Outlook to put all the phishing test emails in a separate folder based on the headers. I can just let them sit there if I want, or just hit the report button without thinking twice about it.