Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI

In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

3 comments

I had to call CAA this week and it was the most frustrating experience I’ve encountered. I kept trying to get a person on the phone and it wouldn’t give me the option. I am considering cancelling it just because of that.
I am not surprised at how quickly companies have shifted to AI support. I forsee a frustrating future for anyone looking to get help with anything in the future.

I find myself calling into support just to be sure that I'm talking to an actual person rather than brain dead 'Ai' systems that are more useless than a well made faq.
- You know that agent who knew just what to say to calm your nerves and make you feel like you just made a new friend?
  
  I may have some bad news for you.