I walked into a Games Workshop with some friends to maybe pick up a board game. My friends quickly realized our mistake and promptly left. I stuck around, so they handed me a sample figurine and talked me through the process of painting miniatures for a few minutes before I thanked them and left, because I didn't want to be rude.
i'm assuming they thought it'd be a general board gaming store, then realized that it was really a shit ton of miniatures and rule books for very specific tabletop games only by games workshop, who is a company that makes games, not a store that sells all kinds of board games