On paper, the Equality Act 2010 is great in a bunch of ways. In practice, it's exceedingly difficult for the average person to pursue justice through it. I imagine the barrier is similar to how it works in the US, except the UK has way less of a litigation culture.
The Americans with Disabilities Act is in a similar spot then. Its a good law, but we've been to court multiple times to force them to actually use it. Including going all the way up to the supreme court in the Obergefell decision, and more recently seeking conscent decrees because many states still don't follow many parts of the ADA, a 30 year old law, but continue to not suffer any punitive actions.
You need to look up the McDonald's coffee case. The woman got third degree burns and needed skin grafts. She only sued to have her medical bills covered. The judge raised the amount because McDonald's had been warned about their coffee temperature several times.
Thank you for jumping on this with the truth. The coffee was so hot it fused her labia together! That smear campaign against her is such an atrociosity.
Hey do you know what enforcement is written into the ADA? We'll, I'll just tell you. There isn't any. It's up to the individual who is denied access to sue the establishment to get them to comply with a law that's now 30+ years old.