Genetic algorithms kinda suck as they use random variations and breeding to solve a problem which is much slower than using backpropagation with any decent reward modeler. It's the difference between selective breeding and gene splicing in the real world.
At least it's routing you to a department instead of trying to help you solve the issue yourself by showing you different help pages you already looked at before trying to contact support.
Could be. Classification is a type of problem. LLM is a type of model. You can use LLMs to solve classification problems. There's a good chance that's what's happening here.