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I mean, again, I wouldn't classify my personal expectation of a week or two to be "quickly" by a long shot. The usual offender here would expect me to respond to any communication channel, about anything, within minutes or hours. The company culture doesn't really set any explicit expectations about email other than it shouldn't be a channel for super quick communication.
To me in most of the cases I deal with, it's a common courtesy issue. Questions about a major product that millions of people use in production shouldn't be ignored, but they often are. If I sent the emails as Slack instead, it has historically been even worse of a problem because they are usually in a meeting and forget to come back to it later.
emails are where you send something if you want to say you sent it, but don’t actually want to follow up
If that were remotely the case, I'd never even check my email. That's an odd standard to have, imo.
Then that person is a hypocrite. If they're expecting responses quickly, but using a medium that's not designed for fast responses, that's on them and you should tell them as much.
because they are usually in a meeting and forget to come back to it later
Then ping them again. If it truly is important enough to send an IM over, it's important enough to follow up after a couple hours.
I’d never even check my email
And that's why I and pretty much my whole team doesn't check their email very often. Occasionally there's something interesting or useful, but almost never. Email is there to broadcast messages to the group that don't fit nicely into an IM, and they're usually accompanied with an IM to the group to look for that email.
That's how every company I've worked at has operated. I'm not in sales or customer support, so it's really not part of my job expectations to deal with email. If something needs to go to another department, it's probably above my pay grade anyway, so I'll ask someone else to handle it. I manage a team with almost zero interaction with anyone outside our group, and whenever I need to do something over email, I get explicitly asked to do so (e.g. I had to submit some paperwork for one of my employee's immigration work, which I did follow up on promptly over email).
We do family reunions every year as well, and those are organized on email, but my parents send a text whenever there's something important there (e.g. voting on where to go, what to do, etc). I pay attention to the email for the next couple weeks until things get resolved, then I go back to largely ignoring it.
I'm trying to do better about it, but honestly, there's almost zero repercussions for ignoring it. The things I've missed are miniscule to the amount of time I've saved by ignoring it.
You apparently live in a world where email shouldn't exist and almost doesn't. Even as a software engineer who rarely does anything important via email, I do not come close to living in that same world as you.
As for telling someone high in the company that they are a hypocrite, so much easier said than done.
Yes, it can be hard, but honestly, if I worked at a place where I wasn't comfortable calling out hypocrisy, I'd look for another job. I tell the people who work for me to call out my own BS, and if I don't fix it, to report me to my boss.
In fact, that's related to how I left my last job after working there for 10-ish years. My boss (CEO) fired me because I pissed off his wife (President) by not working crazy hours. I had been there >10 hours, and was notified of a problem and helped fix it from home. They were both there only 3-4 hours/day and did a lot of WFH, but we weren't allowed to do that. They ended up keeping me as an outside contractor for a couple years because my contributions were so highly valued, but they didn't want me showing up in-person anymore (I apparently really pissed off his wife when I stood up for myself).
Work culture means a lot to me. If email is a core part of the company work culture, I'll push back on noisy emails and get a good system in place. If it's not, I'm upfront about largely ignoring the company email and ask people to contact me in other ways.
Man you are way overblowing all of this so much. Email is not a big part of my work culture. I'm just complaining about how annoying people are who don't communicate worth a shit. Every company has those people. Doesn't need to happen often to be annoying, even
Also I find it a bit perplexing that you seem to suggest all emails carry the same weight (and that weight is nothing?). Within half a second I can easily look at a new email and tell if I can ignore it because they are sent to hundreds of people and doesn't require my attention. In the same half a second I can tell if it's from an individual, clearly making it something I should look at.
Maybe you're so averse to email because you get far more of it than I do? I have a couple folders for automated notifications that automatically get sorted, but excluding those I probably only get like 30 work emails a week. Even after a vacation it's not a lot of effort to go through the entire inbox.
That half a second to check an email is a meaningful context switch that disrupts flow.
I cannot believe I'm in the position of arguing in favor of emails mattering enough to reply to. I'm not even sure what your point is. Did I say that I love email? I simply said if we're going to even have it, you should be able to get a damned response to one.
My point is that expecting someone to read an email on your timetable is not reasonable because it is a massive, productivity burning distraction.
"my timetable"... My timetable is "attempt to make a production issue your priority at some point". But sure, make your assumptions or whatever.
Somehow you missed that I used email over demanding their attention when It was convenient for me which was a choice to be respectful.
But don't let me get in the way of your complexes
I'm not them but you seem to have different company cultures than the person you're responding to and due to that you guys aren't seeing eye to eye. I'm in the same boat as the other person.
My email is flooded with automated messages for workflows and company PR. Very rarely do I get something that needs my attention so email is like regular mail to me. We have other ways to ensure work (from outside my team) is completed and a priority to my team and email had been found to be lacking.
This means my company uses other tools to ensure requests are made aware to people without using email and we're all good with it. I'm not saying that to say we have the best or right solution, just that our company found what's best for us and maybe the other person isn't articulating the same has happened for them.
So, I don't know why everyone keeps thinking I like email. I don't. And from what you said, it sounds like you need better folders and filters. I actually find GitHub email notifications useful after tuning my filters. Having said that 97% of emails are useless. I just don't have a big issue with reading and responding to the occasional email if needed, and sending them to teammates that are in meetings all the time and miss slack messages. And the least those people can do is reply within a few days. It shouldn't be so controversial. Like do you all think I'm lying when I say I've tried slacking them and never hear back? I do not understand this pushback
I'm not opposed to sending an email back either, but that's not the method of communication we are used to at my place of work. Those emails are for interactions with outside entities most of the time. And email filters can work but just glancing at what I have every couple of days is enough to know I don't need to worry about what's going on in emails. They're backup to other systems that are in place that will alert is to critical issues.
Again though, we don't really have people miss slack messages. I'm suspecting this might be like the way some people say they use signal/Messenger/WhatsApp/SMS. People/companies just communicate differently and we just have different experiences within our lives. I posted my initial reply with that intent but I probably didn't make that clear.
You keep saying "a few days".
"A few days" is not a reasonable demand. Not looking at email more than once a week is an entirely legitimate approach to productivity. So is "email is not a legitimate way to contact me".
They clearly mentioned the actual ways to get issues dealt with. "Just use tooling to make email not dogshit" is a step down from using tooling that isn't dogshit to begin with.
You seem pretty childish too, unable to tell the difference in an expectation and a "demand."
Complaining about someone not using a shit heap of a productivity killer of a tool when they've made it clear that there are actually valid ways to communicate is a demand by definition.
It's a demand that someone destroy their productivity to service your arbitrary bullshit.
Mental children may not understand that sending an "instant message" such as via slack is more of a demand than sending an email and expecting a response eventually.
It's truly bizarre that you want to fight with me about this. Not only is your opinion weird, it means nothing to me since you were a rude weirdo about it. Thanks for letting me know how to interact with you in the future though.
Just no. It's weird that you think everyone has to view email as something that simultaneously exists while not mattering for any purpose in the slightest. And it's weird you think it's suddenly a challenge to communicate if someone has the courtesy to let you reply later at your convenience. "Oh I can reply whenever? How about never motherfucker!"