Makes sense, I really want to understand who the the full target audience for this is and who thought up the idea. I smell middle managlement bullshit but maybe there's more to it than that
I mean we already have social media and most people don't particularly like bots THERE, why would anyone want them impersonating people in MORE places?
Now, if someone fed a bot all of the manuals, faq's, and support topics for an app like TREK: Total Interface and made it known it was a support chatbot, maybe I'd use THAT when I wanted help with the app because it's complex enough that such a thing might be USEFUL, but otherwise? No.
AI bots should serve people, not the other way around.