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pmarksen @lemmy.world
Posts 0
Comments 4
Dealing with a government welfare system for the first time in a while.
  • https://www.theguardian.com/australia-news/2023/oct/25/centrelink-issues-28m-busy-messages-to-callers-in-only-two-months-as-wait-times-blow-out

    I had an issue getting through on the phone and the app wouldn’t let me get past a certain point so I went into the local office…who after giving me a series of wrong and misleading information which I repeatedly pointed out was wrong and showed them their own website to prove it…then told me I HAD to call because they weren’t trained enough to deal with it.

    The worker told me that the trick to get through, start dialling the minute before they open and finish dialling at exactly opening time. Well that kind of worked because it reduced my time on hold to….1hr 25mins. But I did speak to someone. Who couldn’t help me either. Or tell me what was wrong. Or how to fix it.

  • Options to trigger shortcut?
  • Can you explain what you want to do? Did you say you are running a Home Assistant server?

    You can absolutely announce custom text to HomePods using Home Assistant but I’m wondering why you need Shortcuts involved. Are you wanting to get personal data from a phone to announce? Like Health data?

    Eg: when I turn off my bedside light after 8:30pm, my room HomePod announces if I’ve left any external doors open and which ones. If nothing is open it stays quiet.

  • Options to trigger shortcut?
  • Can you explain what you want to do? Did you say you are running a Home Assistant server?

    You can absolutely announce custom text to HomePods using Home Assistant but I’m wondering why you need Shortcuts involved. Are you wanting to get personal data from a phone to announce? Like Health data?

    Eg: when I turn off my bedside light after 8:30pm, my room HomePod announces if I’ve left any external doors open and which ones. If nothing is open it stays quiet.