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babadashi @sh.itjust.works
Posts 1
Comments 3
[HELP]

  • Yeah, I use BitWarden, I didn't actually mean to set 2FA cos I had a feeling to not mess with any settings after I made an account, but it seems switching it on and off again kept it enabled for some reason.

    Oh well, thanks for the heads up and advice, I appreciate it

    •
    [HELP] Recovering account

  • OK, thanks for letting me know, I'll try contacting the admin.

    I had a feeling when I looked at the settings I should probably not touch anything yet until things are a bit more stable, so it's also my fault a bit too.

    •
    [HELP]

  • Hi, thanks for replying.

    I managed to get access to the account but I've encountered a new problem.

    When first opening my account, before the email issue, I was going through the settings and checked 2FA at the bottom of the page. Nothing happened so I reloaded the page and deselected the option as no code, QR, etc., was appearing to enter into my authenticator app. After double checking the option wasn't selected, I tried logging in again on another browser and it asked me for a 2FA token.

    I've read some people have had luck resetting their password but after a few attempts that hasn't worked for me.

    Is there anything that can be done without contacting support? I've tried doing so through the button at the top of https://join-lemmy.org/ but it give me a 502 Bad Gateway.

    Any ideas would be really appreciated.

    • Lemmy Help @lemdit.com babadashi @sh.itjust.works
    HELP

    Recovering account

    Hi all,

    I've been locked out of another Lemmy instance and cannot get through to support.

    When opening my account I was going through the settings and check 2FA at the bottom of the page. Nothing happened so I reloaded the page and deselected the option as no code, QR, etc., was appearing to enter into my authenticator app. After double checking the option wasn't selected, I tried logging in again on another browser and it asked me for a 2FA token.

    I've read some people have had luck resetting their password but after a few attempts that hasn't worked for me.

    Is there anything that can be done without contacting support? I've tried doing so through the button at the top of https://join-lemmy.org/ but it give me a 502 Bad Gateway.

    Any ideas would be really appreciated.

    2