Frantic Freddie @mastodon.social Retro computer nerd. Arch Linux user. HD-DVD collector. 11m radio user. From County Antrim, Ireland.
@protonprivacy I paid for Mail Plus tonight and thought "I'll also add Pass Plus" to that.
Little did I know that "adding" Pass Plus would actually replace Mail Plus! I only wanted Pass Plus as an add-on but now I have lost Mail Plus! How can this be reverted?
Such a confusing way to sell your products.
YOU NEED TO MAKE THIS CLEARER ON YOUR WEBSITE!
(https://lemmy.world/c/protonprivacy) I am so angry! Nowhere on your website does it say
@protonprivacy I am so angry! Nowhere on your website does it say "you cannot have more than 1 of our paid products on your account before having to buy the unlimited account". I was under the impression that I could buy Mail Plus, then Pass Plus. Noooo. I can only buy one product & if I want another, I have to buy the UNLIMITED product.
This is not stated anywhere! Shame on you! The consumer thinks they are upgrading when they add a 2nd product but no, they are changing their original choice