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Whats that thing that happens where people begin to defend/ protect their kidnappers or abuser?
stockholm syndrome
Fun fact: the incident that "Stockholm Syndrome" is named after turns out to not actually be a case of Stockholm Syndrome. The hostages were only sympathetic towards the hostage takers because of the incredibly poor handling by authorities. One of the hostages was working on establishing a rapport with the hostage taker, but she was constantly undermined by aggressive tactics by the police, including reckless usage of guns that could have killed the hostages.
You're right about stockholm syndrome. Similar to another phenomenon called the Bystander Effect, which while somewhat accurate, is often promoted with an entirely false story. It's told that 20 some people heard the screams of a woman being raped and stabbed, but no one acted out of the assumption that someone else would or already was. In reality, the number was far fewer than 20, and of those neighbors multiple contacted police, or otherwise acted.
In extreme situations it can be exceedingly efficient to have someone giving direct orders, but this has more to do with clear communication and less with something akin to the bystander effect.
Government.