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Does Telus intentionally avoid offering fiber internet?

Does anyone have pro tips to get Telus to actually install fiber to the home when it's present in the alley? I can see the lines 20 feet from my window, and the building across the alley is hooked up. When I call Telus, they say it's not available, then they put in a ticket to ask the back office, and again it's "not available".

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