That's good. Now they just need to design their next controller so that it's easier to open and close again. Preferably with screws and magnets instead of plastic clips.
I had the same issue and warrantied it for $100. I’m still pissed off but it was roughly the cost of a new controller. I can’t live without underside buttons anymore.
This personally irks me. I bought into their marketing on the first elite controller, but the switches on the small board for the paddles were easily damaged from the metal paddles. I had even called M$ trying to get a warranty replacement (accessories only have 30 day warranty and mine was less than a year old) quote for repairs, or where to get parts to sauter new switches. Though the pricing for that same board for the 2nd version is half the price of a new replacement, and only $10-20 cheaper then a replacement of a non-generic standard controller. Glad I didn't bother giving them a 2nd chance.
Can they start selling controllers with motion controls? Everyone else has had them since 2006. It isn't a gimmick, and it isn't going away any time soon.