I think the interesting thing about this video is that she is the perfect customer for the experience disney tried to set up. She loves themeparks, she loves dressing up as characters, she loves larping, she loves star wars.
But no matter how much effort SHE put in to get her enjoyment out of it, it just didn't work.
Interestingly there are some videos that show what it’s like when it does work and it’s amazing (though still probably not worth thousands of dollars). That makes it even more frustrating when it doesn’t. It’s been a while since I watched Jenny‘s video but I think she made a point of that near the end.
The hotel was so expensive in both development and upkeep that they had to have a high price and high capacity at the same time to still make a profit. In the end it was basically luck if the actors had time to interact with you and if they didn’t, you had to rely on the rather barebones automated stuff while still paying for the full experience.
this video is really the best, most post modern star wars movie of them all. the epic of a ill equipped young true believer with hope beyond all hope taking a stand against a cold empire, causing incalculable damage and living to fight on.