From what I could see from their site, they sound like a cloud provider that has support for folder sharing with guests. Nothing that specifies usage of torrents.
Missing file I can understand, but how they infect the user with malware? Is it through the BitTorrent protocol, or undisclosed vulnerbility of the Grid Service? The kill chain isn't complete.
P.S. The use of BitTorrent in Korea by service providers is somehow justified IMO given how expensive the bandwidth is which Twitch quit the market.