I've noticed a significant delay in pothole filling a few months ago where everything I reported was taking several weeks at minimum to get filled instead of a few days like normal, but I haven't had any sitting open for multiple months -- maybe sending a complaint email to the relevant alderperson (or even just a "I'd like to inquire on the state of this pothole that I reported way too long ago") could speed things up, since an alder putting some heat on DPW probably has far more weight than us doing so directly? I'm planning on doing something similar regarding the deterioration of the trail between 6th and 37th since only a little bit gets done every time I submit a ticket about the numerous cracks, divots, and bumps in that section. :S