Google accidentally deleted a $125 billion pension fund's account
Google accidentally deleted a $125 billion pension fund's account
About half a million customers of the Australian fund UniSuper were locked out of their accounts for a week
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Sympathies to whoever it was at the pension fund that had to work with Google's "customer service".
86 2 ReplyI bet the support was like nah thats not possible we're Google. And then they looked into it and their world crashed down around them
43 1 ReplyCustomer support when you are a paying customer is great.
14 1 ReplyIf you work customer support at a megacorp, you will be the least surprised person that this happened. I bet the person answered the phone with a mental attitude between "what did we fuck up this time" and "how is this a job or a company that is useful to society".
12 0 ReplyCustomer support at Google? Most you can get is a chat with a bot that doesn't recognize your account because it has been deleted
4 0 ReplyWhen you pay a lot, the support is a lot better…
3 0 Reply