Thought I'd order a late breakfast.. rider sat waiting for some other order for like 30 minutes or so before going to get mine. I paid for priority delivery but that doesn't mean they'll prioritise collecting it. Prick sat on it not allowing another rider to collect it while it went cold. He's nearly here now 45 minutes past the original expected delivery. Angry.
The star ratings are for the restaurant. There's just a thumbs up/down for riders. I still went with the full one star, thumbs down and raised a support ticket to complain. I got about half refunded AND 3 minutes in the air fryer brought everything back to life as if it were fresh, but that's not the point. They should do full refunds for this like they used to. Fuckfaces.
What I find hilarious is that even when you give a rider a thumbs down, it'll ask you if you want to add a tip after.
I ordered too, the delivery was totally wrong and when I messaged the driver he cancelled my delivery. So I got someone elses breakfast for free. sadly its all dairy and cheese so I can eat it.