I volunteer at the public library. Almost all the people who come in are phones only, and totally lost on a PC. They come in to fill out gov't PDFs that won't open on their phones and to print stuff out. My classmates, in the IT program (!) have a lot of trouble navigating on their laptops, and only a couple of us have desktops at all.
People hear that it's a higher paying office job that has a low barrier for entry, not realizing that continuing education and constant learning are mandatory. If you don't have a passion for it, you struggle.
I know someone who just started studying game development. No prior programming experience required. I guess that’s not a problem as long as you do your homework properly.
I'd say programming / comp sci are kind of different skill sets. Working in IT basically just requires that you know how to use a computer - I've met plenty of devs who are pretty poor with their OS.