After selling on eBay I once got the feedback that the buyer was deeply disappointed because what he had received was exactly what had been listed and shown in the photo, but nothing else, which somehow he had hoped for.
I read somewhere that the best places to eat are Yelp 2 star places where the reviewer whines about service. It suggests the reviewer wanted to give a 1 star review because they were mad but had to concede that the food was good, hence 2 stars.
And then they take 2h to get your food, you find the waiter's entire ponytail in it, and you're yelled at if you don't tip 50%? Idk man, some restaurants get bad reviews for service because they have bad service. And having bad service detracts from the experience of going out to eat.