This is my work insisting on using people's roles for their email addresses "so the accounts can be reused when they quit." Thats, not how any of this works.
Do... do they think email accounts are a rare resource? Of all the things to be concerned about, they're worried about conserving something so intangible, cheap, and abundant?
Not sure how that's supposed to help Line Go Up, but okay.
I think I see the logic that you might want to give say customers for product X the email [email protected] to contact, but that should map to your actual email addresses, not replace them!
Yeah this is the way. Most companies will have aliases for departments that mass send into a managed inbox or if its one person they have an actual email and then their role is an alias that redirects to their email.
position changes are as easy as just moving the alias to the new person in the position, this let's your externals be able to use the same email without having to keep the same email account for everything.