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It’s not so much that I can’t make phone calls, as much as I don’t want to. 75% of the time you just end up playing phone tag, and I’d rather just email so they can reply at their convenience and there’s no question about who said what
Along with the fact that any more when you HAVE to call, it's going to be dealing with a bullshit auto answering system that leads you in circles and intentionally misunderstands you.
This is the problem.
I needed a car battery the other day and just wanted to know if it was in stock because it's a little uncommon. I went online, it said they did, went to the store, they didn't, told me to call and verify because online updates overnight.
I called 4 different stores, nobody answered the first 3, 4th one rang forever, then an auto answering thing kept me for 5 minutes and when no option helped me it said "try again later, goodbye."
Usually with automated systems hitting whatever option gets you to a human no matter how wrong it is will get you to the right place eventually
Some do some don't. I love to play the mash buttons and hope for a real person game but more often lately it just ignores you or says that isn't an input and keeps you locked in the automated, cause their just isn't a person on the other side being paid to actually pick up a phone.
You play phone tag because people REALLY hate being called