Booking.com users angry at firm's response to hacks - BBC News
Booking.com users angry at firm's response to hacks - BBC News
Customers say they have been failed and feel let down after losing hundreds of pounds to fraudsters.
You're viewing a single thread.
This is the best summary I could come up with:
This kind of fraud has been happening for more than a year, but recently appears to have increased in intensity with hackers taking to the dark web to seek more victims.
Colleen Marples, 44, from the Derbyshire Dales, lost £147 when booking a holiday in Egypt for her husband's 50th birthday in March.
"I believe, as a customer that chooses to use the official platform set up by the company, you can expect a level of security and trust from within that system."
Meanwhile, Ian Robinson, 64, from Cumbria, described how hackers attempted to scam him twice for £122 and then £283 at two unrelated hotels in separate towns, as he booked a road trip in the UK.
A spokesman for Booking.com said that there was no "silver bullet to eradicate all fraud on the internet" but that the company's security team were always monitoring and stopping new threats.
The company said it was also monitoring for suspicious activity on its app and disabling links being shared if the chats appear illegitimate.
The original article contains 529 words, the summary contains 172 words. Saved 67%. I'm a bot and I'm open source!
Summary bot have missed the esential line: The booking.com behaved like shitheads and did not took care for money to be returned to the customers, those who lost it not due their fault but due bookings com bad pratice in working with the hotels accounts admins.
In my opinion booking com had to take the responsibility to save their reputation. If it's each hotels account administrator bad practice (week pass, stupid email links opening, ignoring whats hapening with their account, etc...), then hotels had to be made to compensate, if fault lies in bookings.com bad practices working with those accounts managers, the booking had to compensate. Either way those are business'es and they have obligations to their clients. But in their protection – if clients were specificaly stupid, like in opened some dumb shady link to third party payment systems, from chat or something like that level stupid, then client is to blame himself. Each case had to be investigated in detail. P.S. Journalists had to put more effort, not jus report in the style he told this and other he told that and then to leave hanging. That's slightly shitting on everybodies reputation, including the clients, cause probably they could be the dumb ones also. Yet, no clues or details to understand what realy happened there, exept that money been lost – not a good article.