HP fails to derail claims that it bricks scanners on multifunction printers when ink runs low
HP fails to derail claims that it bricks scanners on multifunction printers when ink runs low
HP Inc. has failed to shunt aside claims in a lawsuit that it disables scanners and other functions on its multifunction printers whenever the ink runs low
HP fails to derail claims that it bricks scanners on multifunction printers when ink runs low::HP Inc. has failed to shunt aside claims in a lawsuit that it disables scanners and other functions on its multifunction printers whenever the ink runs low
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HP, permanent member of my shit list.
The thing is, HP is too big to be labeled like this. Their measurement equipment was and still some of the best, although Agilent bought them. Their calculators are awesome. Just printer department, god damn it. It's as if their HR requires list of asshole moves for each potential employee and then choses worst.
Their servers and storage systems are absolute garbage.
Their servers aren't terrible, but they check at boot for HP memory and HP hard drives.. all at a significant markup. We ditched HP kit completely due to that.. just upgrading a set of hard drives was going to cost four times the going rate for 3rd party.
HP printers used to be the gold standard back in the day.. a laserjet would 'just work' and often not even need drivers, was nicely servicable too.. then they went to shit, and nobody with any sense would touch them these days.
The number of bugs I've encountered on HPE server hardware that cause full system lockups is insane. They've sent out engineering and collected logs and released new firmwares based on bugs I've found and been able to reliably replicate. Unfortunately, it took years of tickets, and wasted weekends to finally get them to admit it was their issue. Their iLO firmware is pretty buggy and I've had many problems with it over the years. To be fair Dell's iDRAC has bugs too, and their lifecycle controllers leave much to be desired, but thankfully none have been showstoppers like I've experienced with HPE gear.
HPE's storage systems have been quite problematic for me as well. I ran some of their EVA P6000 arrays back in the day and had too many scary moments keeping those online. I switched to Compellent arrays after that and they were awesome. Unfortunately, Dell retired that line in 2021, so now I'm giving their Powerstore arrays a try and so far the experience has been good.
Their low-end laptops are hot garbage too, either the hinge fails, or brittle plastic breaks loose in the case and jams up the cooling fan blades
They probably do the marshmallow test on applicants. If they fail the test and lie about it, they go to the printer department.
If enough people quit buying ANY HP product because of their shitty printers, they would be incentivized to make it better.