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Write-up about the incident: here. (The account was unbanned after a week.)
So the doorbell was programmed to say "Excuse me, can I help you?" and the driver thought that was racist somehow?
So someone at Amazon decides to take the word of a gig worker delivery driver with no verification or investigation, and shut down all of the customer's Amazon devices? Wow, that's not a bad precedent at all.
The delivery person thought the very AUDACITY to ask them why they're there was racist. It happens all the time.
"Hi, can I help you"
"What, you don't think I belong here? It's because I'm black, isn't it you RACIST!"
To be fair, it happens quite often that people of color are asked if they need help and what they're looking for when they have the audacity to enter white neighborhoods
That question is essentially asking "are you important enough for me to answer the door or can I just tell you to go away?"