That must've been an expensive phone call. I hate when they leave you waiting for ages and then charge extra even though it's wasting your time, not theirs.
Ah some companies charge for calling their customer support, which kind of sucks because there's a reason people call customer support (I guess it's to scare people off from actually contacting them?) and it could get very expensive. I'm glad that wasn't the case for you, though! That would've been super expensive.