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The bins were in fact taken out
Did they refund you?
Nope...
Don't give up. Complain to the retailer, make it their problem.
I've had 3 packages delivered that have gone missing... I dont know which one it was
Dispute them all then. Go to war
"We delivered it to the property required so we are not at fault hangs up"
And you just... Accept that?
i called 4 times for the same response
Did you file a police report.
Did you file a lost package claim.
Did you contact the seller/retailer?
Did you escalate with all of the above?
Did you initiate a chargeback with your credit card company?
Any of that?
Because you should.
Edit: Also. Guaranteed "delivery to trash can" is not an acceptable delivery method even according to them. Talk to a manager.