I did send an email for support on Friday, I’m awaiting for they answer but I already disassemble everything on the extruder so I’m a little suspicious if the warrant will work.
I've done some horrific things to my printers and they didn't care. They are on aisian time (+7 or something UTC) so unless you near then, mostly likely the to and fro will be per day, so try and put as much info as possible into your messages if they get back to you for more info