I can't get ahold of support but it's down for ne in Toronto and my family out in Waterloo. Seems to be another big one. I can't get any info on what's going on.
Their DNS service shit the bed again. Not as catastrophic as their routing meltdown a year back, and fairly easy to fix. Change your device’s server to 1.1.1.1, 8.8.8.8, 8.8.4.4, 9.9.9.9, or 208.66.220.220. Any will do.
Most rogers modems don't let you set a DNS server, so it's best to put it in bridge mode and use your own third-party router. Otherwise, many devices let you set a DNS server manually if you can't do it network-wide. I didn't even know there was an outage since I refuse to use Rogers' DNS service since it's had so many outages and is a privacy nightmare.