I wish you the worst of luck, you are an awful company that makes finnicky garbage software. In my many years as an IT professional, I have never, at any point, heard anyone say anything positive about Salesforce, ever.
Enterprise software is weeeeeeird. Salesforce, JIRA, Workday… these are terrible products by user standards. But they get purchased on other strengths, obviously. Compatibility with other shit software being high in the list. Configurability. Access control. Permissions roles. Some shit. I dunno. All I know is that every time we have to do something in Workday our HR department literally sends out a PowerPoint of step-by-step instructions on how to do it.
For which aspect? Sales force does so much that there isn’t a one product alternative. It is, however, cheaper for an enterprise to hire a team of web developers and build a custom in-house solution.
It's actually impressive. SAP has such an extensive suite of software they are capable of making any enterprise problem worse, more expensive, and less easy to integrate with any software not built by SAP.