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Yeah I hate this too - one of my clients regularly supplies images as HEIC files and they are always crappy to work with. Plus the images just seem much lower quality, which is a problem when they are being used for professional purposes.
It’s your imagination.
Maybe they're doing something else to their files then, but seriously they are grainy as hell.
It might be something wrong with the camera or phone they used, but the format is solid.
Maybe, although it's multiple people, so seems like it wouldn't be a camera fault.
Possibly it's how they are getting to me - I don't get them directly, they come to via someone else, and I think the someone else may be getting them via WhatsApp (which I don't use).
So in fact it's maybe the compression from WA, rather than an issue with HEIC? I should have thought of that before!
I’m sure you don’t need telling, but just in case, I would check the meta data to see when the last time the file was edited. If it matches when they sent it to you, that’s the cause.
Ah, good shout, thanks I'll do that 👍