What happens to chatbots if they people who use them for customer service are held responsible for the things those bots say?
What happens to chatbots if they people who use them for customer service are held responsible for the things those bots say?
garymarcus.substack.com Death of a Chatbot, body blow to an industry
What happens to chatbots if they people who use them for customer service are held responsible for the things those bots say?
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Here is the original article: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/