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New Yeswelder Flux 135 Won't Strike an Arc to Ground Clamp

I just received this welded for small tasks around the house. First attempts to weld anything and it is not striking an arc to anything no matter how clean or what material. Finally I tried a quick trigger pull right to the copper on the ground clamp and nothing happened.

Where do I start my troubleshooting or do I just send it back?

Thanks

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