It’s all about polish. That’s how AOL chat rooms lured the masses from BBS, and AIM replaced IRC as the mainstream messaging service back in the late 90s.
IRC might still be around but it is not popular by any means. I just think it is funny it endures. I remember being on Prodigy and AOL forums and chatrooms and then discovering IRC.
IRC is still amazing compared to how simple it really is. I remember making bots and scripts to take over operator and all kinds of shenanigans. Never experienced anything like that on a corporate platform.
I think you are touching on something that could not be summarized by polish and perhaps why I was slightly annoyed when I read it.
I am all for decentralized non-commercial platforms. It is the only future for people like us.