I never understood that mentality. Like if I want to know something I google it, I ask. I don't look in an encyclopedia for 20 Mins just to find out I'm in the wrong book.
They should say that then. If I in this position, I'd be asking for help as well. If I'm at a big box hardware store, I'd look it up on their website because they actually do list aisle things are suppose to be in. Suppose. I have had times where the web listing was much different then the database the employees have access to.