ISPs say their “excellent customer service” is why users don’t switch providers
ISPs say their “excellent customer service” is why users don’t switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options.
Hahahahahahahahahahahahaha
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Is that the same customer service who doesn’t know what IPv6 is and says I need a business account for a static IPv4 address (which has nothing to do with IPv6)?
Meanwhile a random guy on Reddit six years ago figured out their network doesn’t provision IPv6 unless you get a specific modem that ignores the lack of provisioning and provisions it anyway.
Okay
It's whay I called the "Old Railroad Theory"
The US has build their subway systems 100 years ago, but now doesn't want to take down and rebuild a new one.
Meanwhile, a country developing the subway recently would have the newest and lastest systems and technology, since why use old technology if you're starting from scratch.
The US have no platform safety barriers because they're used to it.
Meanwhile, China only recently has subway so they looked at the US and thought "Hmm, looks like people can fall on the tracks" so they built a platform safety door system.
Like imagine telling schools to get rid of all their windows XP machines. Old habits die hard.
TLDR: Its easy to use new technology when you are building new, vs having to dismandle the old system and then build it again.
I think this is true to an extent but from my experience the network is usually well-maintained (latest DOCSIS, low ping, etc) and the backend seems to support IPv6 but people don’t have a clue how anything works.
I can tell cable installers have no clue how networks work beyond the coaxial cable coming into the premises. Nothing against them, that’s great, but it’s crazy to me that they look flabbergasted when I do a simple
pingto check for connectivity.On top of that, customer service probably gets harassed by people that don’t know anything wanting help for more premises/LAN problems. But they literally don’t know what IPv6 is — that’s like minimum networking knowledge — so even if you’re smart you won’t get anywhere with them.
I had spectrum at my house like 6 times in 2 weeks. They redid all my coax house to pole. They had guys supposedly go out and check the street for issues. I get like 20 times a day where my latency shoots up. I play any MMO or online game I'll have at least 1 disconnect but usually I get every 10 minutes.
It sucks, but on the bright side I may get the new fiber company in the area some time, they say my address is able to preorder but that's been about a year now and nothing yet...
Spectrum has actually been my favorite. I have experience with Cox, CenturyLink, Mediacom and Spectrum.
But if fiber came into my neighborhood it would be game over.
I’ve actually never not had IPv6 going back to like, 2007.
The problem is the clunky trash modem and/or router they give you can’t keep up. Never use ISP-issued hardware.
Which ISPs aren’t on IPv6? I develop websites used by people in the Philippines which is great for me because typically their home internet has no IPv6 while their phones are IPv6 only. I won’t host on anything that isn’t dual-stack, and is one of many reasons I don’t host on AWS (I know, they support IPv6 now but it’s too little, too late).
It's less about which ISPs have IPv6 and moreso how much work one has to do to get it working on their home network. Thankfully I think we're in an era now where any new router you buy will support IPv6 and most major ISPs support it. However, in order to get IPv6 working on my home network, I need to 1) know that IPv6 is a thing (massive filter), 2) know that I don't have it, 3) be motivated to have it, 4) call my ISP and ask them for a prefix, and 5) go into the router settings and enable it.
For cellular Internet, this is (short of using settings or Termux to see my IP) completely, 100% transparent to the end user, as it should be. It should be the default, not a process 99.9% of people wouldn't even know exists, let alone initiate.