> I need indications of email servers that accept relay transmission.
>
> The MX will point to the Microsoft Exchange server, but emails that do not exist on the MS server will be relayed to this secondary server.
We are a small team and I want to create 2 separate queues. So end user submits a ticket using the portal and the ticket should go to the service desk queue.
If SD can't resolve it then they assign it to Networks team which will be the second queue.
Also once assigned to networks team the tickets shouldn't be in SD queue.