Twitch

Right now making mature jokes in chat can get chatters permanently suspended globally on Twitch completely without any human intervention that requires context.

Clarification: This is not about regular AutoMod but the HIDDEN global AI AutoMod present in all of Twitch channels.

The AI based AutoMod Twitch currently uses everywhere does not understand important contexts and takes all text at face value. Streamers who have a strong focus on the LGBTQ community find themselves having to tell their chatters not to express themselves freely, because what they joke about can be seen as hate speech even though they are strong supporters and allies. For moderators it seems they are not allowed to do what they are supposed to do, which is to determine what is appropriate in their streamers chats.

Anything of the following in chat currently gets flagged by AI based AutoMod:

• Hints at self harm, even if clearly a reaction to a video game or made as a joke.
• Threat of violence even if clearly in-game or as a joke. The context of the game being played may portray or make the same joke that is being commented on.
• Jokes towards a protected group, even if the person who is making the joke belongs to that protected group themselves.
• Sexual advances, even if clearly consensual, requested or welcomed by the streamer. Right now it seems anything of the above in combination with a manual report will get your account permanently suspended. Partnered and mods for the channel it was flagged in appear to get more leniency.

While it is Twitch responsibility to protect all members of their community the current AI has become overly sensitive, especially for streamers who focus on mature themes and stream games that contain mature themes.

As long as streamers have their content classification set appropriately, should that not also extend to Twitch chat?

I suggest allowing "mature content" streamers to:

• Turn off the global AI based AutoMod for their chat.
• Reduce global AI based AutoMod sensitivity for their chat. (at the very least)

As long as they have set their stream content classification properly to: Mature-rated games; Sexual themes; Drugs, Intoxication, or Excessive Tobacco Use; Violent and Graphic Depictions; Significant Profanity or Vulgarity; or Gambling. https://safety.twitch.tv/s/article/Content-Classification-Guidelines?language=en\_US

Being able to discuss or joke about topics on screen of a sensitive nature is no longer possible in Twitch chat and streamers are seeing their most active chatters and supporters get permanently suspended for participating in completely consensual conversations.

I hope this can lead to further discussion regarding the matter. Outsourcing moderation to AI, while it may save money, is not a good idea.

Thread on Twitch Feedback / User voice: https://twitch.uservoice.com/forums/951706-moderation/suggestions/47475527-global-ai-automod-does-not-understand-context

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